Delivery must be to an address within the United Kingdom. Carriage is charged at £3.95 for all orders under £50 and is free for all orders over £50 except for furniture deliveries - see specific products for details. Please note however that the Scottish Highlands, Northern Ireland and some UK postcodes may incur a surcharge due to courier costs but we will contact you if this is the case. If in doubt please contact us before purchase for an exact delivery charge.
If delivery is requested to an address other than where the payment card is registered, the order may be subject to further security checks and the request may only be accepted at our discretion. This may result in the delay of the order being processed.
Orders placed on large items in stock will be dispatched within 1 to 2 working days on 24hr courier. This means that you should receive your order within 48 hours of ordering. The courier delivers between 8am and 6pm. Smaller items will be dispatched through Royal Mail or an alternative courier and may take several days. For orders on items not in stock we will advise on the estimated timescale by email. Please note we do not dispatch nor deliver goods on Saturdays, Sundays or Public holidays.
If you require a speedier service for the delivery of your items please contact us and we will endeavour to process quicker for you and advise you of any extra costs to do this.
Furniture deliveries direct from the manufacturer will be made usually within 6 weeks or sooner. The manufacturer will liase direct with the customer to arrange delivery.
All deliveries made by courier must be signed for. If you provide us with a wrong delivery address and your goods are signed for by another party, we cannot be held responsible for any loss incurred as a result. For your protection please make sure you check all boxes carefully for any signs of visible damage and, if necessary, annotate any such damage on the delivery note presented to you by our courier. Claims for damaged or missing boxes cannot be made unless specified at the time.
Items may sometimes be repackaged prior to despatch to provide greater protection during transit. Do not refuse delivery because what it says on the box is not what you ordered. If you refuse delivery you will be charged £10 for the courier refusal fee and will incur a further delivery cost to get the item re-delivered.
If your item is not delivered please contact us via e-mail at [email protected]