Appointments & Covid-19 Policy

Youngsters World - COVID-19 Operating Policy

 

As we prepare to re-open our store to customers it is vitally important that we do so in a way that is both safe for our staff and our customers alike. To aid this we have put together this guide to our re-opening.


In line with the government guidelines we will be re-opening the store from Tuesday 16th June 2020 9am (subject to change and following government guidance)


PLEASE NOTE THE STORE WILL BE CLOSED ON MONDAYS UNTIL FURTHER NOTICE


For anyone wishing to browse or purchase lines other than prams or car seats then the store will be open but we will be maintaining strict social distancing guidelines and monitoring the numbers of customers in store and may close the doors if we get too many people in the store at once. We are committed to providing a safe working environment for our staff and safe shopping experience for our customers.

1) You may need to queue for entry if busy.

2) For customers wishing to collect reserved goods in store it is essential that you contact us prior to collection to arrange a suitable time (Ring 01553 761666)

3) For customers wishing to pay balances we request you do so over the telephone if possible in order for us to limit the amount of visitors to the store.

4)For the time being we will be unable to offer a car seat fitting service or pram building service to avoid uneccessary contact.


For new customers wishing to view prams and car seats we are offering NURSERY APPOINTMENTS with one member of staff in a socially distanced enviroment.


Please note you will not be able to view prams or car seats without a nursery department appointment.


If in doubt as to whether you require an appointment  please message our facebook page or email us.

 

NURSERY DEPARTMENT PERSONAL APPOINTMENTS PLEASE READ THE DETAILS BELOW

(Book Now Click Here)    STARTING FROM 16TH JUNE 2020 


***PLEASE DO NOT BOOK AN APPOINTMENT IF YOU ARE SUFFERING FROM ANY COVID-19 SYMPTOMS*** ***SHOULD YOU DEVELOP SYMPTOMS PRIOR TO YOUR APPOINTMENT PLEASE CONTACT STORE BEFORE YOU VISIT US***


In order for us to ensure we limit the amount of visitors to the store an appointment system means we can keep everyone involved safe whilst ensuring the government’s guidelines are followed. We will try to maintain only 1 appointment at any one time however during busier times we will allow 2 appointments in the store. We will ensure parties are kept at opposite sides from each other. We request that you limit the amount of people attending the appointment to no more than two people per party.  We request that you do not bring young children with you as we need to ensure we can trace all contact with items in the store.

When you enter the store we request that you use the supplied hand sanitizer.  When you visit us we will give you some time to browse the store before we start your shopping appointment . 

We request that you do not touch any of the items, again this is to ensure we can trace all contact for later cleaning.  During busier times when there may be more than one party in the store we request you are mindful of social distancing at all times.  Once your appointment starts we will discuss your needs and demonstrate products you wish to see, or are appropriate to your needs.  At all times our staff will keep a minimum distance of 2 meters from you.  Should you wish to try a product for yourself following a demonstration we will clean the item and step aside allowing you to "try it out". Once you've finished we will once again clean the item ready to be returned to the display.  We request that you only touch hard surfaces on the product as fabric can take time to clean and dry correctly. Hard surfaces such as the handle bar and frame are very easily and quickly cleaned.  Once your appointment has ended we will clean the store in preparation for the next appointment.

Due to the limited availability of these appointments we are requesting that customers be mindful of other’s needs. We need to ensure customers requiring urgent assistance have access to appointments. We would recommend customers less than 12 weeks pregnant consider visiting our store once we re-open fully. Should the current social distancing measures persist you will be free to book an appointment at that time, but we must consider those that are 12 weeks and more as we need to ensure their goods arrive in time.

Alternatively we are still able to offer video appointments to assist with such items if you prefer.

We are taking every effort to ensure the Governments guidelines for social distancing and contact be followed.

Hand sanitizer stations are located at the entrance of the store. We request all customers use the sanitizer when they enter and leave the store.

Customers will have access to the toilet facilities during their visit and these will be cleaned after use by our team. We are offering appointments Tuesday - Sunday from 16/06/2020 until further notice.

To make an appointment please visit our website or call the store on 01553 761666.




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