Terms & Conditions

Prams&Toys.co.uk is the website for Youngsters World Kings Lynn

The following terms and conditions apply to all purchases by you of products from our website (Prams & Toys.co.uk) and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

These terms and conditions apply to all transactions on this site. Whilst we have taken great care to check all specifications, weights, colours, sizes etc. we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.

 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.

When you place an order to purchase a product from us we will send you an e-mail confirming receipt of your order and containing details of your order. Your order represents an offer to Prams & Toys.co.uk to purchase a product which is accepted by us when we send an e-mail confirming receipt of your order.


Payment

We accept payment by paypal & all major credit/debit cards except American Express. These are processed via World Pay secure payment system and is deducted on placing your order. Payments made through Paypal MUST be confirmed. Any unconfirmed payment transactions will be subject to further security checks and only be accepted at our discretion.

You may cancel an order at any time PRIOR to despatch of the goods.

Items out of stock


If an item is marked as out of stock it may only be a temporary situation. Please telephone for details of expected arrival of stock or if you wish to pre-order. If the out of stock item is just one part of a larger order the remainder of the order will be allocated and sent altogether when the complete order is ready. If you wish to have the items that are available sent further postage/courier charges will apply.


Returns

Damaged or missing parts

For all deliveries signed as 'unchecked' any damage and/or missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).

If a box looks damaged in any way, it should be signed for as ‘box damaged’ and any damage/missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).

If a delivery is signed as ‘checked’ any damage/missing parts must be reported to us via e-mail / phone call within 24 hours otherwise any claim will be void for the item and will then become chargeable repair / replacement.

 
Faulty

If you are returning goods deemed to be faulty, no charge will be incurred. Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods. If the goods are faulty then a repair, refund or replacement will be offered depending on each individual case. 


Returning Non-Faulty/Non-Damaged Goods 

You must contact us before returning goods.. Please Note: All goods collected by our courier will incur a non-refundable minimum return carriage charge of £25.50 per consignment payable in full prior to arranging  collection of your item(s). Non-mainland UK, Scottish Highland and Island addresses may incur a higher return carriage charge.

If you (the customer) return the goods using a different method / courier then you are liable for the cost of returning goods. 

Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods.

Items MUST be returned within 7 days of receipt and MUST be complete with all tags and original boxes before a refund can be issued. Returns MUST be sent by recorded delivery .

Postage costs will not be refunded for any returns that are not faulty.


General

If you have comments about any of the products or services supplied or provided to you please contact us on

Tel:01553 761666 or [email protected] or you can write to us at the following address:

 

Youngsters World Ltd
112 Norfolk Street
Kings Lynn
Norfolk
PE30 1AQ